How can we help?

We have gathered a list of questions that users have encountered to help you better use Board Off.

Registration

Issues related to signing up or cancelling an account.

4 answers
Is a credit card required for registration?

No. You can register to start using the product for free without providing any payment information. Hoewever, you will not be able to accept any online bookings until you add your card or a pay out method.

How long does it take to sign up?

Board Off is very easy to use. You can start creating offline reservations within minutes. Most businesses get fully set up in 1-2 days.

Can the Board Off Team help me setup my account?

Of course! We would be delighted to do so. Please arrange a Demo so we can get to know you and your business.

Am I charged regardless of usage?

Board Off is priced based on your usage. When you use Board Off, your card gets charged at the end of the month. If you do not use Board Off, your card will not be charged.

Support

Issues related to training, activities, and tutorials.

4 answers
Do I need training to learn how to use the application?

There is no training needed to start using Board Off. Our helpful tutorials and easy to use interface are all you need to get going! If you face any issues, make sure to let us know by email or WhatsApp.

Are there instructions for using Board Off?

Even better! We have created video tutorials for most parts of our platform to help you get going. Visit our Tutorial page to learn more.

What activities does Board Off support?

With Board Off, you have the ability to create services of any kind of activity that has instructors, customers, and equipment. We have made it extra easy to work with equipment for the following sports: Kitesurfing, Windsurfing, SUP, and Surfing.

What kind of customer support comes with Board Off?

We offer online support for all our clients, regardless of their usage status. You can message, call, or email us as many times as you need.

Other

Additional questions that we have answered for you.

4 answers
Can I connect Online Bookings to my website?

Board Off gives you the option to embed online bookings in your website, with just a single line of code. Your customers will be able to book and pay securely through your website in minutes!

Are instructor accounts included with my account?

Yes. When you sign up for Board Off, you immediately get access to instructor accounts. Just add your instructor's email address and we'll send them an invite to sign up and view their schedule. Instructors can only view their personal schedule and students, and cannot access other information in your system that does not relate to them.

What activities does Board Off support?

With Board Off, you have the ability to create services of any kind of activity that has instructors, customers, and equipment. We have made it extra easy to work with equipment for the following sports: Kitesurfing, Windsurfing, SUP, and Surfing.

Where is my data being stored?

Your data is being stored securely in the cloud, and only you have access to it. Regular backups ensure that you will never lose your information.

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